State Comptroller's Office — Public Complaints Against Government Bodies

Source: Israeli Government Guide for New Immigrants · 2026-05

125 According to the law, every citizen has the right to complain to the Commissioner of Public complaints over a deed or an oversight involving the following: an illegal act or one done without authority or an act of blatant injustice. The State Comptroller’s office accepts complaints involoving government offices, local councils and public institutions. It is possible to complain within one year of the incident, or from the time the complainant has become aware of the offensive event. The Commissioner will investigate the complaint and submit the findings to the complainant. Pointing out the need for correcting the problem is under the competence of the commissioner. An inquiry or a complaint via an online form: https://www.mevaker.gov.il/he/Ombudsman/Pages/ ComplaintForm.aspx?AspxAutoDetectCookieSupport=1 Sending a written complaint: The Commissioner for public complaints, 2 Mevaker HaMedina St., P.O.B. 1081, Jerusalem, 9101001 Sending a complaint by fax: 02-6529322 Sending a complaint by e-mail: ombudsman@mevaker.gov.il An oral complaint: It is possible to turn to one of the offices of the Commissioner for public complaints. The addresses and phone numbers appear at the end of this booklet. In addition, in each government office and public institution there is a department or an employee who is responsible for public complaints and public inquiries. Complaints to the State Comptroller’s Office about official bodies